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Basic Features
Basic Features
Learn about the key online shop management skills that all shop owners should know📦
16 articles in this collection
Written by
Mandy
and
Melody
Shop Settings
Show all products on shop homepage
The shop homepage of the online shop allows merchants to display products for customers to browse.
Written by
Melody
Updated over a week ago
Categorize products by Product Collections
The Product Collections function allows you to sort your products into different categories.
Written by
Melody
Updated over a week ago
Adding another language option to your MyCart Shop interface
You can add other language options to your MyCart and this is extremely helpful if you want to expand your business to other regions.
Written by
Melody
Updated over a week ago
Order Management
Managing orders and updating order status
On the “Order” page, you can view order details such as items purchased, order status and customer information.
Written by
Mandy
Updated over a week ago
Processing your “Pending Payment” order
In the event that a customer does not complete the payment when placing an order, the status will automatically be set as “Pending Payment”.
Written by
Mandy
Updated over a week ago
QR Code scanning at order pick-up
Once a QR Code is scanned when a customer picks up his/her order, the system will update the order status and send a notification.
Written by
Mandy
Updated over a week ago
Cancelling an order
You can cancel an order. The system will automatically send a notification to the customer after an order has been cancelled or void.
Written by
Melody
Updated over a week ago
Exporting sales records to Excel
You can export all sales records to Excel to facilitate order sorting and analysis.
Written by
Mandy
Updated over a week ago
Sipping/Payment Related
Set shipping fee or free shipping conditions
MyCart allows flexible options with regards to shipping fees. You can request for shipping fees from customers or waive it.
Written by
Mandy
Updated over a week ago
Set Shipping Restriction
MyCart allows merchants to exclude products when setting the shipping method.
Written by
Melody
Updated over a week ago
Activating the "credit card" payment method
The credit card facility within MyCart is provided by a third-party platform - Stripe.
Written by
Mandy
Updated over a week ago
Team Management
Adding a Shop Administrator account
MyCart Shop supports multiple administrator accounts thus allowing several people to manage the shop at the same time.
Written by
Melody
Updated over a week ago
Adding a Shop Assistant account
Shop assistant accounts can only be used for the purpose of QR code scanning during order pick-up.
Written by
Melody
Updated over a week ago
Other Topics
Collect product customization request
Reduce the time spent on communications, enable information to be collected more systematically, and avoid human errors.
Written by
Mandy
Updated over a week ago
How to set up notifications for orders and customer queries?
You can opt to receive notifications for new orders and customer queries by enabling the notification function.
Written by
Mandy
Updated over a week ago
Customer's credit card payment is rejected
There are many reasons as to why credit card payments can fail, such as reach credit card limit, poor network, or incorrect credentials .
Written by
Mandy
Updated over a week ago