Basic Features

Learn about the key online shop management skills that all shop owners should know📦

16 articles in this collection
Written by Mandy and Melody

Shop Settings

Show all products on shop homepage

The shop homepage of the online shop allows merchants to display products for customers to browse.

Written by Melody
Updated over a week ago

Categorize products by Product Collections

The Product Collections function allows you to sort your products into different categories.

Written by Melody
Updated over a week ago

Adding another language option to your MyCart Shop interface

You can add other language options to your MyCart and this is extremely helpful if you want to expand your business to other regions.

Written by Melody
Updated over a week ago

Order Management

Managing orders and updating order status

On the “Order” page, you can view order details such as items purchased, order status and customer information.

Written by Mandy
Updated over a week ago

Processing your “Pending Payment” order

In the event that a customer does not complete the payment when placing an order, the status will automatically be set as “Pending Payment”.

Written by Mandy
Updated over a week ago

QR Code scanning at order pick-up

Once a QR Code is scanned when a customer picks up his/her order, the system will update the order status and send a notification.

Written by Mandy
Updated over a week ago

Cancelling an order

You can cancel an order. The system will automatically send a notification to the customer after an order has been cancelled or void.

Written by Melody
Updated over a week ago

Exporting sales records to Excel

You can export all sales records to Excel to facilitate order sorting and analysis.

Written by Mandy
Updated over a week ago

Set shipping fee or free shipping conditions

MyCart allows flexible options with regards to shipping fees. You can request for shipping fees from customers or waive it.

Written by Mandy
Updated over a week ago

Set Shipping Restriction

MyCart allows merchants to exclude products when setting the shipping method.

Written by Melody
Updated over a week ago

Activating the "credit card" payment method

The credit card facility within MyCart is provided by a third-party platform - Stripe.

Written by Mandy
Updated over a week ago

Team Management

Adding a Shop Administrator account

MyCart Shop supports multiple administrator accounts thus allowing several people to manage the shop at the same time.

Written by Melody
Updated over a week ago

Adding a Shop Assistant account

Shop assistant accounts can only be used for the purpose of QR code scanning during order pick-up.

Written by Melody
Updated over a week ago

Other Topics

Collect product customization request

Reduce the time spent on communications, enable information to be collected more systematically, and avoid human errors.

Written by Mandy
Updated over a week ago

How to set up notifications for orders and customer queries?

You can opt to receive notifications for new orders and customer queries by enabling the notification function.

Written by Mandy
Updated over a week ago

Customer's credit card payment is rejected

There are many reasons as to why credit card payments can fail, such as reach credit card limit, poor network, or incorrect credentials .

Written by Mandy
Updated over a week ago